The Following Topics Will be Covered:

• Structure of a professional email.
• Emailing tools and how to use them.
• Language use, phrases to avoid in business communications.
• Making phone calls, how to make cold calls and the process of effective communication.
• How to answer a business phone, how to transfer calls and take messages.
• Drafting messages and responding to queries via text or WhatsApp.
• Responding to comments from clients on social media.
• Dos and Don’ts in business communication.
• Responsibilities of front-line employees in the effective management of the brand and customer service delivery.

Who is this workshop for?

• Receptionists or any front line employee
• Business owners or self-employed individuals who deal directly with clients.
• Sales Representatives
• Job seekers who want to improve their skills or CV

Fee:

N$1500 per participant.  ONLY 30 PARTICIPANTS PER SESSION IN ORDER TO ALLOW ENOUGH TIME FOR PRACTICALS AND ASSESSMENT. 

Contact

Call +264 81 4535 828 /+264856757024, or email: admin1@oilonga.media

Payment Information:

1. Mobile Wallet Payments to : +264814535828
2. EFT/Bank Deposit (Please use your company name or full name as reference when making payment).

• Oilonga-Media cc
• CHK-8013455425
• Branch Code: 482-172(Kudu Branch)
• Bank Windhoek