The City’s Vision is: To be a SMART and Caring City by 2022
The City’s Mission is: To Enhance the quality of life of all our people by rendering efficient and effective municipal services
Feedback from the Values Survey conducted in 2016 and subsequent staff submissions for an internal Values competition yielded the following five values as key behavioural drivers in achieving our Vision
| Values | Behavioural Description | |
|---|---|---|
| Teamwork | Let’s do the right thing, right, together | |
| Customer Focus | We render a friendly, fair, simple, fast and effective service to all residents | |
| Communication | We are transparent and keep our staff and stakeholders well-informed | |
| Fairness and Equity | We treat staff and stakeholders the same and with respect | |
| Integrity | We are trustworthy, responsible and honest in all our dealings |
STRATEGIC OBJECTIVES
Promote Duty of Care to the Organisation
Improve Customer Care
Ensure Smart Procurement
Provide Smart ICT Services
Secure Stakeholder Funding
Ensure Revenue Enhancement and Protection
Ensure Financial Accountability
Find New Sources of Sustainable Revenue
Improve Efficiencies in Urban Planning and Property Management
Diversification of Reliance on Bulk Supply
Provide Smart Public Transport
Empowerment of Youth, Orphans and Vulnerable Persons
Increase Access to Services
Provide Enabling Environment for Tourism, Trade and Investment
Avail Serviced Land in All Use Categories
Improve Water Security
Increase Capacity of Electricity Supply
Contacts
Customer Care Officer
Phone: +264 (0) 61 290 2690 / +264 61 290 3777
